Product/Version

SpeakUp® System

Function as provided in August 2018

Qualification: IT-based service ("processor service")

View the SpeakUp certificate 

Cert. No.

EP-S-WK25S6

Version of Certification Criteria

01/2017

Validity

06/09/2018 - 30/09/2020

Initial Certification on 07/07/2017 

Monitoring

05/2019

01/2020

Public Report

Recertification No. 1 2018/09: SpeakUpSystem Short Public Report [PDF] Image   

Initial certification 2017: SpeakUp System Short Public Report [PDF] Image 

Manufacturer/Provider

 

People Intouch B.V.
Olympisch Stadion 41
1076 DE Amsterdam
The Netherlands

BEST

Customers of People Intouch who make use of the SpeakUp® System are informed about relevant data protection issues by means of a specific information leaflet. They are also provided with a sample "SpeakUp Policy" and a document which may be used to introduce SpeakUp® to customers' employees. These documents facilitate the privacy-compliant use of the SpeakUp® System in general and compliance with the duty to inform data subjects in particular.     

ATTENTION

SpeakUp® System facilitates its privacy-compliant use. However, responsibility for the processing of personal data by means of SpeakUp® lies with the customer (user) of the service who qualifies as a controller whereas People Intouch B.V. acts as a processor on behalf of the customer.

SUMMARY

The SpeakUp® System is a whistleblowing system. It enables dedicated client company officers to communicate directly – by telephone or the Internet - with messengers (employees and other associates). Messengers may choose to reveal their identity or to remain anonymous or pseudonymous. Customers of People Intouch can provide a phone number and/or a hyperlink to the SpeakUp® System on their websites. Messengers may use the system to report grievances (e.g., criminal activities such as fraud or embezzlement). The SpeakUp® System facilitates a dialogue between messengers and company officers (e.g., compliance officers or corruption agents). A dedicated case management module supports the receiving and handling of the messages by client company officers.  

DETAILS

Recertification 09/2018: 

The recertification took place on the basis of v201701 of the EuroPriSe criteria catalogue for IT products and IT-based services. The ToE changed slightly (in comparison with the previous recertification). For details, please cf. at No. 11 of the short public report.    

Initial Certification 07/2017: 

Customers of People Intouch (PIT) are controllers of the processing of personal data that results from the use of the SpeakUp® System. People Intouch B.V. qualifies as a processor on behalf of its customers. When providing the service, PIT relies on transcription and translation services of dedicated translation agencies acting as sub-processors.

SpeakUp® is a free text system which means that it is up to the messengers to decide which (personal) data they submit or record to the system. People Intouch provides customers with a document that is addressed to messengers and informs them about privacy relevant aspects of the SpeakUp® System. In this document, messengers are advised (i.a.) to only submit or record personal data if and when this is necessary for the proper description of the grievance at hand and to dispense with the submission or recording of sensitive personal data.

It is worth noting that People Intouch and the commissioned translation agencies have access to clear text data. However, they cannot access the case management module to be used by client company officers. To protect messengers' anonymity, both voice files as such and meta data (e.g., phone numbers or IP addresses) are never handed over to customers of PIT. This is explicitly stipulated in a clause of the sample contract to be concluded between People Intouch and each customer and is an important exception from PIT's general obligation to act only on instructions from the customer.

Target of Evaluation (ToE) is the standard set-up of the processor service "SpeakUp® System" (function as provided in July 2017). The ToE includes:

  • Web(-based) System
  • Phone System
  • Transcription and translation services (performed by dedicated translation agencies)
  • Quality checks (performed by dedicated staff of PIT) 
  • Case management module

The ToE does not include special customizations for and the implementation and use of the service by customers of People Intouch.

Technical and Legal Evaluator

Johan Dahlsjö
JP Advokatfirma i Göteborg AB
Götabergsgatan 20
41134 Göteborg
Sweden

Formerly Certified Versions

N/A

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Disclaimer:

This register is kept with the utmost care. However, EuroPriSe does NOT guarantee the accuracy of information found on the Site. Your reliance on information found on the Site is at your own risk.

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European Privacy Seal for SpeakUp® System

Recertification: 09/2018

People Intouch B.V. provides the IT-based service "SpeakUp® System". SpeakUp® is a whistleblowing system that enables client company officers to communicate directly – by telephone or the Internet - with messengers (employees and other associates) who want to report a grievance. Customers of People Intouch using the service are provided with meaningful information on how to make use of SpeakUp® in compliance with EU data protection law. Customers who adhere to the guidance provided by People Intouch can be sure that processing of personal data by means of the SpeakUp® Service is in line with EU data protection law.

 

© 2008 - 2019 | EuroPriSe GmbH - European Privacy Seal | Handelsregister-Nr. (Commercial Register No.): Bonn HRB 20387

No responsibility for the accuracy of the information. Contact | Privacy Notice | Imprint

Product/Version

REISSWOLF f.i.t.

v1.5; service function as provided in 05/2018

Qualification: IT product and IT-based service (processor service)

View the REISSWOLF f.i.t. certificate

Version of Certification Criteria

11/2011

Cert. No.

EP-S-X5TSCN

Validity

24/05/2018 - 31/05/2020

Monitoring

01/2019

09/2019

Public Report

f.i.t. Short Public Report Image Image 

Manufacturer/Provider

REISSWOLF Systems GmbH

Im Heegen 13
22113 Oststeinbek
Germany

BEST

Access policies can be used to restrict system usage to specific times of the day and/or IP addresses to reduce the attack vector for third-party access. A user session is controlled by means of a cross-tab synchronised session countdown.

ATTENTION

Regarding the processing of personal data on third persons by means of f.i.t., it must be highlighted that the (usually) corporate users of the service qualify as controllers whereas REISSWOLF Systems GmbH acts as a processor on behalf of the users. Customers are advised that the legitimate use of the service may require the collection of the data subject's consent and/or declaration of release from confidentiality.

SUMMARY

REISSWOLF f. i. t. is a web-based archiving system for data storage and access. It serves the purpose of uploading, storing, managing and exchanging data in the sense of a document management system. f.i.t. is a web application that can be used with common internet browsers. 

DETAILS

REISSWOLF f. i. t. is primarily designed for commercial use. It is distributed by REISSWOLF Systems GmbH and operated as Software as a Service (SaaS) in a data center in Germany.

The ToE includes

  • The web-based service REISSWOLF f.i.t. (for details, please cf. the short public report)

It does not include

  • REISSWOLF f.i.t. mobile app
  • REISSWOLF f.i.t. hotfolder
  • Office module
  • Teamviewer
  • Other alternative interfaces to clients

Technical + Legal Evaluator

Ann-Karina Wrede
Innungsstraße 7
21244 Buchholz
Germany

Initial Certification: 05/2018

REISSWOLF f.i.t. provides a web-based service that enables companies to upload, store, manage and exchange data in the sense of a document management system. Users of the service are controllers in respect of personal data on third persons that is processed by means of f.i.t.. The service is designed in a way that facilitates the users' compliance with EU data protection law.

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Disclaimer:

This register is kept with the utmost care. However, EuroPriSe does NOT guarantee the accuracy of information found on the Site. Your reliance on information found on the Site is at your own risk.

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European Privacy Seal for REISSWOLF f.i.t.