Instructions

Please use this form to enter into the dispute resolution process only if your complaint is in the scope of EuroPriSe dispute resolution. Basic information on EuroPriSe dispute resolution (including remarks on the scope and the requirement of prior internal dispute resolution) is available here.

Submit a complaint to initiate the EuroPriSe dispute resolution procedure!

Fields that are marked with a * are mandatory fields that have to be completed. Information on how EuroPriSe processes personal data that is collected via this form is available in our privacy notice (please find the respective section of the privacy notice here).

Complainant

Please enter your last name.
Please enter your first name.
Please enter a valid e-mail address.
I am aware of the fact that EuroPriSe will disclose the above contact information to the seal holder.*
This box must be checked to inititate the EuroPriSe dispute resolution procedure.

Seal Holder / Product/Service/Website

Please enter the name of the organisation the complaint is filed against.
Please enter the name/URL of the product, service or website that the complaint is about.
Please enter the version of the product, service or website (if any) or N/A.
Please enter the validity period of the seal that was awarded to the product, service or website.

Complaint

Please enter a detailed description of your complaint.
Please list any documents or other proof that supports your complaint.

Internal Dispute Resolution

I filed the complaint in the internal dispute resolution process, but I am not happy with the response.
Please check this box if you filed the complaint in the internal dispute resolution process.
If you checked the box above, please provide detailed information on the outcome of the internal dispute resolution process.
I did not file the complaint in the internal dispute resolution process, but I believe that this is dispensable.
Please check this box if you think that the internal dispute resolution is dispensable due to extraordinary circumstances.
If you checked the box above, please give reasons for dispensing with the internal dispute resolution process.

Disclosure of Information Regarding the Complaint

I am aware of the fact that EuroPriSe will disclose the information provided in this case to the seal holder the complaint is filed against.*
This box must be checked to inititate the EuroPriSe dispute resolution procedure.
I am aware of the fact that EuroPriSe reserves the right to disclose the information provided in this case to the EuroPriSe experts who evaluated the product, service or website at hand.*
This box must be checked to inititate the EuroPriSe dispute resolution procedure.
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Dispute Resolution Complaint Form

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