Instructions

Please use this form to enter into the dispute resolution process only if your complaint is in the scope of EuroPriSe dispute resolution. Basic information on EuroPriSe dispute resolution (including remarks on the scope and the requirement of prior internal dispute resolution) is available here.

Submit a complaint to initiate the EuroPriSe dispute resolution procedure!

Fields that are marked with a * are mandatory fields that have to be completed. Information on how EuroPriSe processes personal data that is collected via this form is available in our privacy notice (please find the respective section of the privacy notice here).

Complainant

Please enter your last name.
Please enter your first name.
Please enter a valid e-mail address.
I am aware of the fact that EuroPriSe will disclose the above contact information to the seal holder.*
This box must be checked to inititate the EuroPriSe dispute resolution procedure.

Seal Holder / Product/Service/Website

Please enter the name of the organisation the complaint is filed against.
Please enter the name/URL of the product, service or website that the complaint is about.
Please enter the version of the product, service or website (if any) or N/A.
Please enter the validity period of the seal that was awarded to the product, service or website.

Complaint

Please enter a detailed description of your complaint.
Please list any documents or other proof that supports your complaint.

Internal Dispute Resolution

I filed the complaint in the internal dispute resolution process, but I am not happy with the response.
Please check this box if you filed the complaint in the internal dispute resolution process.
If you checked the box above, please provide detailed information on the outcome of the internal dispute resolution process.
I did not file the complaint in the internal dispute resolution process, but I believe that this is dispensable.
Please check this box if you think that the internal dispute resolution is dispensable due to extraordinary circumstances.
If you checked the box above, please give reasons for dispensing with the internal dispute resolution process.

Disclosure of Information Regarding the Complaint

I am aware of the fact that EuroPriSe will disclose the information provided in this case to the seal holder the complaint is filed against.*
This box must be checked to inititate the EuroPriSe dispute resolution procedure.
I am aware of the fact that EuroPriSe reserves the right to disclose the information provided in this case to the EuroPriSe experts who evaluated the product, service or website at hand.*
This box must be checked to inititate the EuroPriSe dispute resolution procedure.
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Dispute Resolution Complaint Form

© 2008 - 2019 | EuroPriSe GmbH - European Privacy Seal | Handelsregister-Nr. (Commercial Register No.): Bonn HRB 20387

No responsibility for the accuracy of the information. Contact | Privacy Notice | Imprint

Product/Version

REISSWOLF f.i.t.

v1.5; service function as provided in 05/2018

Qualification: IT product and IT-based service (processor service)

View the REISSWOLF f.i.t. certificate

Version of Certification Criteria

11/2011

Cert. No.

EP-S-X5TSCN

Validity

24/05/2018 - 31/05/2020

Monitoring

01/2019

09/2019

Public Report

f.i.t. Short Public Report Image Image 

Manufacturer/Provider

REISSWOLF Systems GmbH

Im Heegen 13
22113 Oststeinbek
Germany

BEST

Access policies can be used to restrict system usage to specific times of the day and/or IP addresses to reduce the attack vector for third-party access. A user session is controlled by means of a cross-tab synchronised session countdown.

ATTENTION

Regarding the processing of personal data on third persons by means of f.i.t., it must be highlighted that the (usually) corporate users of the service qualify as controllers whereas REISSWOLF Systems GmbH acts as a processor on behalf of the users. Customers are advised that the legitimate use of the service may require the collection of the data subject's consent and/or declaration of release from confidentiality.

SUMMARY

REISSWOLF f. i. t. is a web-based archiving system for data storage and access. It serves the purpose of uploading, storing, managing and exchanging data in the sense of a document management system. f.i.t. is a web application that can be used with common internet browsers. 

DETAILS

REISSWOLF f. i. t. is primarily designed for commercial use. It is distributed by REISSWOLF Systems GmbH and operated as Software as a Service (SaaS) in a data center in Germany.

The ToE includes

  • The web-based service REISSWOLF f.i.t. (for details, please cf. the short public report)

It does not include

  • REISSWOLF f.i.t. mobile app
  • REISSWOLF f.i.t. hotfolder
  • Office module
  • Teamviewer
  • Other alternative interfaces to clients

Technical + Legal Evaluator

Ann-Karina Wrede
Innungsstraße 7
21244 Buchholz
Germany

Initial Certification: 05/2018

REISSWOLF f.i.t. provides a web-based service that enables companies to upload, store, manage and exchange data in the sense of a document management system. Users of the service are controllers in respect of personal data on third persons that is processed by means of f.i.t.. The service is designed in a way that facilitates the users' compliance with EU data protection law.

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Disclaimer:

This register is kept with the utmost care. However, EuroPriSe does NOT guarantee the accuracy of information found on the Site. Your reliance on information found on the Site is at your own risk.

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European Privacy Seal for REISSWOLF f.i.t.